Frequently Asked Questions

Do you carry stock of all your products?

Mostly – yes. We carry 70-80% of the gifts shown on the site. Some large ticket items we order in for you. We are also always updating and expanding our gift selection. This means our gift range is fresh, new and constantly growing.

When will I receive my order?

Usually within 1-4 working days as long as we have it in stock and there are no delays due to third parties or weather. South Island, rural & remote deliveries can take a little longer.

Do you ship overseas?

Yes, we can offer this service. We have a very reliable and established delivery company and have systems in place to deliver to most countries around the world. Please contact us so we can advise you of the specific cost to deliver your gift option internationally.

What are my payment options?

We accept credit card payment via Visa, MasterCard or American Express. Also internet bank transfers, pay pal and cheques are possible.  Please click on the Methods of Payment link for further details.

 

Are the credit card details I submit secure?

Without a doubt! Our direct payment software is verified by the bank and uses 128-bit encryption code to encode your credit card details. At no time are your credit card details visible to us at Beautiful Gifts. All credit card payments are handled in real-time by Direct Payment Solutions. We do not store any credit card information.

 

How will I know you have received my online order?

If you provide a valid email address at the time of payment; you will receive an email confirmation automatically after your order has been processed. This will include a confirmation number. If you have any questions you can contact us, using your confirmation number as the reference.

 

Are you able to help us with our corporate and business gifts?

We have experience in this area and can access a great range of options to help you find a Beautiful Gift for your valued clients and work colleagues. We can also help you with merchandising, conferencing and retreat gifts. Please email or phone us to discuss your needs.

 

Can I make a change or cancel my order?

If the gift has not been sent out we are able to change or cancel it. An administration fee of $15 applies to any cancelled gift order. You must contact us as soon as possible to stop the gift from being sent. Once the gift is sent you can still activate our exchange policy.

 

Are you able to supply gifts not listed on your site?

Yes, in many cases can we help clients with specific custom orders. Please contact us to let us know what you need, but allow extra time to source these and arrange delivery.